CORPORATE INFO
Client Charter
| BIL | PROGRAM/ACTIVITY | QUALITY/ QUANTITY/ PERIOD | ACHIEVEMENT (%) QUARTER 1 JAN-MAC (Q1) | ACHIEVEMENT (%) QUARTER 2 APR-JUN (Q2) | ||
| 1 | COMPLAINTS MANAGEMENT | |||||
| Respond to complaints | 15 Days | 100% | 100% | |||
| 2 | RENTAL APPLICATION | |||||
| (a) Approval For Rental Of The Conference Hall and The Auditorium In The Perbadanan Putrajaya Complex: | ||||||
| i) Application For Approval at The Counter | 10 Minutes | 100% | 100% | |||
| ii) Application by mail | 3 Days | 100% | 100% | |||
| iii) Internal application | 3 Days | 100% | 100% | |||
| (b) Approval For Rental of The Multipurpose Hall In The Neighbourhood Complex: | ||||||
| i) Application over the counter | 10 Minutes | 100% | 100% | |||
| ii) Application by mail | 3 Days | 100% | 100% | |||
| 3 | PLANNING AND DEVELOPMENT APPLICATION |
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| Receive, Process and Issue Approvals/Permits/Permissions for Applications of Completed Application Form Submitted Electronically (ES) And At The One Stop Centre (OSC) Counter By Qualified Individuals/Applicants And The Notification Of Acceptance Has Been Issued. The Types of Applications Are As Follows: | ||||||
| (a) Layout Plan Planning Permission Approval | 48 Days | 100% | *- | |||
| (b) Pre-Computation Plan Planning Permission Approval | 48 Days | 100% | *- | |||
| (c) Building Erection Planning Permission Approval | 48 Days | 100% | 100% | |||
| (d) Temporary Building Erection Planning Permission Approval | 48 Days | 100% | 100% | |||
| (e) KM Extension Approval | 48 Days | 100% | *- | |||
| (f) Building Name Approval | 48 Days | 100% | 100% | |||
| (g) Change of Material | 48 Days | 100% | *- | |||
| (h) Temporary Permit Application | 30 Days | 100% | 100% | |||
| (i) CCC (for record) | 14 Days | 100% | *- | |||
| (j) Building Erection Approval | 37 Days | 100% | 100% | |||
| (k) Plan Amendment Approval | 37 Days | 100% | 100% | |||
| (l) Minor Works and Modifications Plan Approval | 48 Days | 100% | 100% | |||
| (m) Minor Works Permit | 3 Days | *- | 100% | |||
| (n) Fence Construction Approval | 30 Days | 100% | 100% | |||
| (o) Earthworks and Foundation Plan Approval | 30 Days | 100% | 100% | |||
| (p) Road and Drainage Works Approval | 48 Days | 100% | 100% | |||
| (q) Roadwork Plan Approval (Streetlights and Traffic Lights) | 48 Days | 100% | *- | |||
| (r) Work Permit Approval: | ||||||
| i) Roads | 21 Days | 72.73% | 100% | |||
| ii) Lane closures | 21 Days | 68.89% | 100% | |||
| iii) Night | 21 Days | 68.75% | 100% | |||
| iv) Material Transport | 21 Days | 50% | 100% | |||
| v) Logistics Routes | 21 Days | 66.67% | *- | |||
| (s) Landscape Plan Approval | 48 Days | 100% | *- | |||
| 4 | MAINTENANCE MANAGEMENT | |||||
| (a) Road Maintenance, Drainage System, Bridges, Street Lights and Slopes and Other Related Components (SISPAA Complaints): | ||||||
| i) Critical and required prompt repairs | Within 24 Hours | *- | *- | |||
| ii) Non-Critical | 14 Days | 100% | 100% | |||
| (b) Building Maintenance and Related Component (SISPAA Complaints): |
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| i) Critical and required prompt repairs | Within 24 Hours | 100% | *- | |||
| ii) Non-Critical (cost does not exceed RM 20,000) | 14 Days | 100% | 100% | |||
| iii) Non-Critical (cost exceeds RM 20,000) | 60 Days | *- | *- | |||
| (c) Respond to traffic signal problems: | ||||||
| i) Hotline Complaints | Within 24 Hours | 100% | 100% | |||
| ii) SISPAA complaints | Within 48 Hours | 100% | 100% | |||
| (d) Respond to fallen trees: | ||||||
| i) Critical Area (Roads,House Area,Office Area, Area Which Distrupt Public Accesibility) | Within 24 Hours | 100% | 100% | |||
| ii) Non-Critical Area (park and area which does not distrupt public Accesibility) | Within 48 Hours | 100% | 100% | |||
| 5 | LICENSE APPLICATION | |||||
| (a) To approve temporary hawker licence | 1 Hours | 100% | 100% | |||
| (b) To approve business premise licence | 14 Working Days | 100% | 100% | |||
| (c) To approve temporary business signage licence | 14 Working Days | 100% | 100% | |||
| (d) To approve business signage licence | 14 Working Days | 100% | 95.71 | |||
| (e) To approve all license renewal | ||||||
| i) Premise | 1 Working Days | 100% | 100% | |||
| ii) Business signage | 1 Working Days | 100% | 100% | |||
| 6 | PAYMENT |
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| To Proceed Payment After Complete Documents Received: | ||||||
| i) Payment through Procurement Order, Work Indent and others | Within 14 Days | 100% | 100% | |||
| ii) Payment through contract | Follow Contract Requirement | 100% | 100% | |||
UPDATED ON 12 JULY 2024
NOTE
*NO APPLICATION